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Order and Delivery Concerns

Can I make a special request to my order?

Sure! Please provide the necessary details in the "Special Request" text field when you order through our website. Special requests include but are not limited to:. If you are unsure if your special request can be accommodated, feel free to ask us vi

How can I make changes to my order?

You can still make changes to your order as long as:. If you meet both requirements, do reach out via any of our channels. Do not forget to include your order number!. Unfortunately, if your order has already been dispatched or your request is made w

Can I pick up my order? What are the pickup details?

Yes! You can pick up your order at either of our kitchens, and you can choose your preferred pickup location at checkout. When you get the go signal to pick up your orders, here are the address details:. NGarcia - Contact MadEats at 09915408256. 📍 1

Do you do same-day deliveries?

Yes we do! Our operations begin at 9am, and we accept orders until 8pm daily on our website, madeats.co.

How much is the delivery fee?

You may simulate this yourself by entering your address when you check out your order, before payment.

What is the status of my order?

You should have received an email or SMS notification to update you about your order. However, if for some reason you have not received it, send us your order number via any of our channels and we will get back to you ASAP with an update about your o

I received the wrong order / I have missing orders

Oh no! We are so sorry to hear that. 😢. Please reach out right away either via any of our channels and we will get back to you immediately. Do not forget to include your order number!

How long is the delivery time?

We do our best to ensure that your orders get to you within 30-60 minutes, including the prep and delivery time. This is already the target delivery time for different areas (ie. central, north, south in Metro Manila). However, please take note that